Terms of service

TERMS OF SERVICE

Last updated: February 14, 2026

OVERVIEW

This website is operated by Doctored Locks. Throughout the site, the terms “we”, “us” and “our” refer to Doctored Locks. Doctored Locks offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

If you do not agree to all the Terms, you may not access the website or use any Services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

A breach or violation of any Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone at any time.

Credit card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.

SECTION 3 - ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete or current. Any reliance on material on this site is at your own risk.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

Prices and Services may change without notice. We are not liable for modifications, price changes, suspension or discontinuance.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online and may be subject to limited quantities. All returns and exchanges are subject to our Refund Policy.

We reserve the right to limit sales by region or customer.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We may refuse or cancel orders at our discretion. You agree to provide accurate billing and account information.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools without warranties or liability.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for third-party websites, content, or transactions.

SECTION 9 - USER COMMENTS AND SUBMISSIONS

You agree that we may use comments or submissions without restriction or compensation.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy:

https://www.doctoredlocks.com/policies/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct errors or inaccuracies at any time without notice.

SECTION 12 - PROHIBITED USES

You may not use the site for unlawful, abusive, fraudulent, or malicious purposes.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Services are provided “as is” without warranties of any kind. Liability is limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Doctored Locks and its affiliates from any claims arising from your breach of these Terms.

SECTION 15 - SEVERABILITY

If any provision is deemed unenforceable, the remaining provisions remain valid.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by you or us.

SECTION 17 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Doctored Locks.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of the United States and the State of Washington.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may update these Terms at any time by posting changes on this page.

SECTION 20 – SMS COMMUNICATIONS TERMS

By opting into SMS communications from Doctored Locks through checkout, account registration, web forms, customer support interactions, or other subscription methods, you agree to receive text messages from Doctored Locks.

These messages may include:

  • Order confirmations and shipping updates

  • Delivery notifications

  • Account alerts

  • Customer support communications

  • Promotional offers and product announcements

  • Review requests

Message frequency may vary depending on your interaction with us.

Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

To opt out of SMS messages at any time, reply STOP to any message you receive. After opting out, you will no longer receive SMS messages unless you opt back in.

For assistance, reply HELP or contact us:

Phone: 509-326-7100
Email: team@doctoredlocks.com
Website: https://www.doctoredlocks.com

We may use third-party service providers to facilitate SMS delivery. These providers are authorized to use your information solely to provide services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We reserve the right to modify the telephone number or short code used to provide SMS communications and will provide notice as required by applicable law.

To the extent permitted by law, Doctored Locks shall not be liable for delayed or undelivered messages.

Your use of SMS communications is also subject to our Privacy Policy:

https://www.doctoredlocks.com/policies/privacy-policy

SECTION 21 - CONTACT INFORMATION

DOCTORED LOCKS, INC
2432 S Inland Empire Way
Spokane, WA 99224
United States
Email: team@doctoredlocks.com
Phone: 509-326-7100

Arbitration and Class Action Waiver Agreement

Perfect — below is your complete Arbitration and Class Action Waiver Agreement, cleaned only for formatting (no legal meaning changed). You can paste this directly under that heading.

Arbitration and Class Action Waiver Agreement

Arbitration

By using or purchasing Doctored Locks products or services, you agree that any controversy, claim, action, or dispute between you and Doctored Locks arising out of or relating to:
(a) these Terms, or the breach thereof;
(b) your access to or use of Doctored Locks’ website, services, or materials; or
(c) any alleged violation of any federal, state, or local law, statute, or ordinance
(each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit disputes to a neutral third person (an arbitrator) for a binding decision, instead of having such disputes decided in court before a judge or jury.

The arbitrator shall issue a written decision including findings of fact and conclusions of law. The arbitrator shall not have the power to commit errors of law, and the award may be vacated or corrected through judicial review by a court of competent jurisdiction.

Each party’s attorneys’ fees, expert costs, and other expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.

Arbitration Procedures

Claims shall be heard by a single arbitrator.

Arbitrations shall be held in Spokane County, Washington, USA, but the parties may choose whether to appear in person, by telephone, or through submission of documents.

The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and the internal laws of the State of Washington, without regard to conflict of laws principles.

If, and only if, the arbitrator determines that the FAA does not apply, Washington law governing arbitration agreements shall apply.

All disputes regarding the enforceability, applicability, validity, voidness, or unconscionability of these arbitration provisions shall be determined exclusively by an arbitrator, and not by any court.

Exclusion from Arbitration

Notwithstanding the above, you may choose to pursue a Claim in court instead of arbitration if you opt out of these arbitration provisions within thirty (30) days from the date you first purchase any Doctored Locks product or service (the “Opt-Out Deadline”).

To opt out, you must mail written notice to:

Doctored Locks
2432 S Inland Empire Way
Spokane, WA 99224

Your notice must include:

  1. Your name

  2. Your mailing address

  3. A clear statement that you do not wish to resolve disputes through arbitration

Your decision to opt out will not adversely affect your relationship with Doctored Locks.

Any opt-out notice received after the Opt-Out Deadline will not be valid.

Class Action Waiver

You and Doctored Locks agree that any Claims will be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

Unless both parties agree otherwise in writing:

  • The arbitrator may not consolidate claims of multiple individuals

  • The arbitrator may not preside over any form of class or representative proceeding

Any Claim that this Class Action Waiver is unenforceable may be determined only by a court of competent jurisdiction and not by an arbitrator.