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Shipping FAQ

Do you ship internationally? 
Yes, we do.  We ship nationally, world-wide and extra-planetary.  No joke, look at this shot from the Hubble:


How much will it cost to ship my order? 
Shipping prices vary depending on parcel weight and destination. To see these costs, add your desired items to your cart, then proceed to the "View Cart" screen. At the bottom of this page is a Shipping Calculator that will show you all of your shipping options. You may calculate your shipping and tax for a final cost estimation. 

At this point, you can make changes to your cart, continue shopping, or click the "checkout" button to the right to begin checking out.


How long does it take for me to get my order once it has shipped? 
The average shipping time for orders is 2 to 3 business days.  To see estimated times, please refer to your selected shipping method on the checkout page.  Depending on where your package is traveling to, it can be as short as 1 business day or take up to a few weeks.  Next day services are available to most areas in North America for "hair emergency" situations. 

If you have placed an international order and you’re worried it’s late, we suggest first calling your local customs office to see if it’s being held there for any reason.  Delays in international orders are typically due to the red tape of customs processing.


Do you add a fee for shipping internationally? 
Doctored Locks does not add any fees, nor do we have any control over them.  International fees may be added by one of two agencies, your selected shipping carrier or your local customs agency.  Fees levied by your shipping carrier may include brokerage fees (for crossing international borders) and filing parcel entry documents with customs. 

Your country’s customs agency regulates importation of goods.  They may impose a tariff, tax, duty or other fee.  These are commonly calculated by the type of item and the dollar amount that you have purchased. 

Because these fees vary from agency to agency and country to country, we are unable to predict these fees for you.  If you are concerned about the  possibility of additional fees, please contact your local customs office and selected shipping carrier.  The United States Postal Service can be reached at 1-800-275-8777.  UPS can be contacted at 1-800-742-5877.  You will need to Google the customs office closest to you. 

Any additional fees are the customer's responsibility.  If you refuse your shipment, your shipping fees cannot be refunded.

Note:  We have received feedback from customers saying that USPS was less expensive than UPS in regards to international transport "brokerage" fees.  This is particularly true for our Canadian customers.


What happens if my package is undeliverable? 
If a parcel is deemed undeliverable by the shipping carrier, we will try to contact you to make any necessary corrections.  Additional shipping charges may be incurred depending on the error involved.


Why do aerosols and compressed products need to be shipped by ground? 
Aerosol and compressed styling products may only be shipped via ground methods due to regulations by shipping companies. We don’t make the rules, we just follow them.