Privacy policy
PRIVACY POLICY
Last updated: February 14, 2026
Doctored Locks operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Doctored Locks is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information:
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Contact details including your name, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, financial account numbers, transaction details, form of payment, and payment confirmation.
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Account information including username, password, preferences, and settings.
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Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
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Communications including information provided in customer support inquiries.
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Device information including browser type, IP address, and network connection.
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Usage information including interaction with and navigation of the Services.
Personal Information Sources
We collect personal information:
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Directly from you when you create an account, place an order, subscribe, or contact us.
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Automatically through cookies and similar technologies.
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From service providers engaged to support our Services.
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From partners or other third parties.
How We Use Your Personal Information
We may use your personal information to:
Provide and Improve Services
Process orders, manage accounts, arrange shipping, facilitate returns, recommend products, and personalize your experience.
Marketing and Advertising
Send marketing communications by email, text message, or postal mail and display advertisements based on your interactions.
Security and Fraud Prevention
Authenticate accounts, detect fraudulent activity, and protect our Services.
Communicate with You
Provide customer support and service-related notifications.
Legal Compliance
Comply with applicable laws and enforce our policies.
Text Messaging (SMS) Communications
If you opt in to receive SMS communications from Doctored Locks, you may receive text messages related to:
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Order updates and delivery notifications
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Customer support responses
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Account notifications
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Promotional offers and product announcements
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at 509-326-7100 or team@doctoredlocks.com.
We collect your phone number and record of consent for the purpose of sending SMS communications and maintaining compliance with applicable carrier regulations.
SMS consent is not shared with third parties or affiliates for marketing purposes.
We may use service providers to facilitate SMS delivery, but such providers are contractually obligated to use your information solely for providing services on our behalf.
How We Disclose Personal Information
We may disclose personal information:
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With Shopify and service providers who perform services on our behalf (e.g., payment processing, shipping, analytics, SMS delivery, customer support).
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With marketing partners to provide advertising services.
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When required by law or legal process.
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In connection with a business transaction such as a merger or acquisition.
We do not use or disclose sensitive personal information for purposes other than those permitted by law.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. To learn more about Shopify’s privacy practices, visit https://privacy.shopify.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate, analyze, and improve the Services. You may manage cookie preferences through your browser settings. We honor Global Privacy Control (GPC) signals where required by law.
Children's Data
The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the Internet is completely secure.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access your personal information
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Correct inaccurate information
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Delete personal information
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Opt out of targeted advertising
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Withdraw consent
You may exercise these rights by contacting us at team@doctoredlocks.com or 509-326-7100.
We will not discriminate against you for exercising your rights.
International Transfers
Your personal information may be transferred and processed outside your country of residence, including in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact
Doctored Locks
2432 South Inland Empire Way, Suite A
Spokane, WA 99224
United States
team@doctoredlocks.com
509-326-7100
