I am trying to pay with a Visa/Mastercard gift card, but it was declined. Can you help?

Like most online stores, we have security settings in place to prevent online credit card fraud. Settings include a verification of the name and address on file with the financial institution that issued the card.

To prevent your gift card from being rejected while shopping on our store, you must contact the merchant or financial institution that issued your gift card and add your name and billing address to the card.

This is typically called “registering” your gift card.

Once you register your gift card, you will be able to use it on our website just like any other credit card.

Please, mind that only logged in users can submit questions