Help Center


Questions Before You Buy
Do I need a beauty license or a business to purchase from you?
Do you offer a color matching service?
Do you have a satisfaction guarantee?
What isn't covered with the satisfaction guarantee?
Used and/or installed products are not covered by the satisfaction guarantee.
What is your typical order flow?
After you place your order...
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Placing Your Order
Do you protect my identity and financial information?
How do I know this website is secure?
You can identify an "https://" prefix in the URL and a key or padlock icon in your browser's status bar as indicators that a page within a website is secure.
What Is the encryption strength of your SSL certificates?
All of our SSL certificates support high-grade 256-bit encryption.
What Payment Methods Do You Accept?
Visa, MasterCard, American Express, Discover, and PayPal.
What Is PayPal?
PayPal is a secure off-site credit card processing company.
What are your store hours and ordering times?
Monday through Friday from 9 AM to 5 PM PST, but you can place an order online any time.
I am trying to pay with a Visa/Mastercard gift card, but it was declined. Can you help?
Once you register your gift card, you will be able to use it on our website just like any other credit card.
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Shipping FAQ
Do you ship internationally?
How much will it cost to ship my order?
Shipping prices vary depending on parcel weight and destination.
How long does it take for me to get my order once it has shipped?
The average shipping time for orders is 2 to 3 business days.
Do you add a fee for shipping internationally?
International fees may be added by one of two agencies, your selected shipping carrier or your local customs agency.
What happens if my package is undeliverable?
We will try to contact you to make any necessary corrections.
I live in the European Union. Do you charge VAT?
Information regarding our store policies and new EU VAT requirements.
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