Shipping Info

How long does it take to ship an order?

What if my Billing and Shipping Addresses are different?

Do I have to pay more if I'm ordering from Overseas?

How long does it take for me to receive a package once it has shipped?

I think my package may be lost. What should I do?

Most packages are shipped within 24 hours from the time they are placed. (Monday - Friday)
However, it may take up to three days to process your order (Weekends or an unexpected delay).

All orders go through a series of verification processes before shipping. Express/Next Day Air orders are subject to Phone/E-Mail verification. Please note, all orders are shipped to the billing address only, unless approved by our billing department. 

Nowadays, many credit card companies and banks are allowing more than one billing address per account. This means that you can add your work address, for example, as a secondary billing address so that you can receive goods at your work with no hassles.

If you are ordering from outside of the United States, you should expect to pay Customs Fees for all imported goods. Since the rules and fee amounts are different for each country, it is extremely difficult to provide such information.

Note: We have gotten a bit of feedback from customers saying that USPS was not as expensive as UPS, if there was an additional expense at all.
This is particularly true with our Canadian clients.
Also, beyond courier paperwork fees, when you buy goods from another country, your country may want you to pay a "duty" or "customs" fee.
Please check with your country's customs office to determine if you will be charged these fees. Doctored Locks is not responsible for any tariff, duty, customs or brokerage fee, or any other cost levied against packages while in transit.

Packages may take as short as 3 days or as long as a few weeks.  Please refer to your chosen shipping method in the table below.
Next day services are available to most areas for any hair emergency situation.

Shipping Times:

If your international shipment appears to be late, please check with your local customs office.
Most requests to check international shipment status usually wind up with the shipment being traced to the local customs office.

Lost packages are not common, but they do happen. If you believe that your package has become lost please follow these steps:

1. Check your order status on the website.
2. Your order may be delayed if we are waiting for further instructions.
3. The Order Status will give you the parcel information.
4. Check the parcel's shipment date. Please allow adequate transit time.  It may have not had sufficient time to reach you.
If you are an international customer, your parcel may have been delayed at customs or an entry port.
Please contact your local agency to ensure that they are not holding your parcel.

If all of the above do not answer your question, give us a call or email us and we will help research your parcel/order.

If you have not received your order within four weeks please contact us immediately. Claims processes are time sensitive.
We need to ensure that if we need to file a claim for lost merchandise we do not breach your selected courier's claim placement deadline.
If the courier's deadline has been breached you will not be eligible for a refund.