Frequently Asked Questions

Do you take Fax or Mail Orders?

Do I need a beauty license or a business to purchase?

How many packs of weaving or braiding hair do I need for a completed style?

Why do some of my items contain * on them?

Why do aerosols and compressed products need to be shipped by ground?

Do you wholesale?Can I cancel or change my order?

How long will it take for an exchange?

Do you have a paper catalog?

What are your physical store hours?

I can't see your tutorials/color charts/galleries. Do you know what's wrong?

Do you have a question that we haven't answered? Just drop us a line!

Yes! Download an Order Sheet (Click Here), and fax it to (509) 328-1079.
Or snail-mail it to us with payment to the address listed on the form.

You will need a .pdf viewer such as Adobe Reader to view this file.

No, you don't need a beauty license or to have a business to shop with us.

On average, a customer would require two packs of weaving hair or two to three packs of braiding hair for a full-head.
However, this figure may not be the true for you. It all depends on your head size and fullness you're anticipating.

Why do some of my items contain * on them?

Item options denoted (*) require additional lead time. These may be items that we are stocking limited quantities on or items that may ship directly from a warehouse. We ask that you allow two weeks for your order delivery though it may not take any more time at all.

Why do aerosols and compressed products need to be shipped by ground?

Aerosol and compressed styling products may only be shipped via ground methods due to shipping regulations by our shipping companies. If you select a shipping method other than ground for an order containing these items, your order will be shipped in two separate parcels. All other items will be shipped by the method of your choice while the aresol products will be shipped via the least expensive ground shipping available.

Yes, we do wholesale. 
We also have a beauty professional discount program which gives discount benefits for our licensed professionals.

Information on both programs is available (here).

If you would like to cancel or change an order, contact us at 509-326-7100 as soon aspossible.
We will do everything to accommodate your request.
However, shipped items cannot be cancelled or changed. They can only be returned or exchanged.

Upon receipt of returned items, it takes about 3 business days to process the exchange before shipping out.

No...  Yes…  Well, how about electronic paper?   We have a downloadable catalog listed (here). 
It is listed in pdf format so you can easily view and print an entire catalog or just a few pages.

Our store hours are Monday through Friday 9am to 5pm.
Our phone center is open 8:30am to 5:30pm PST.

We will be closed on the following days:

Our dynamic galleries, tutorials and color charts are created in a program called Flash.
Newer browsers have Flash players installed, however in the dark ages of the internet it needed to be downloaded separately.
To see our content properly, you can either upgrade your browser (Internet Explorer, Firefox etc.) or you can install Flash directly.

To download the latest version of Adobe Flash Viewer click here.