Placing Your Order
Do you protect my identity and financial information?
We believe it is our responsibility to protect our customers. Anyone can claim their website is compliant with credit card industry regulations, but our online store is PCI Certified by third party security auditors. PCI auditing is ongoing, so you can rest assured that your information is always safe. That’s something we take very seriously.
Any and all the information you submit to us is private, unless you tell us otherwise. Long story short, we don’t buy, sell, trade or share your information with anyone. Not even Santa Claus. Sorry, Santa.
How do I know this website is secure?
You can identify an "https://" prefix in the URL and a key or padlock icon in your browser's status bar as indicators that a page within a website is secure.
What Is the encryption strength of your SSL certificates?
All of our SSL certificates support high-grade 256-bit encryption.
What Payment Methods Do You Accept?
Yo check out these logos! We accept the heck out of Visa, MasterCard, American Express, Discover, and PayPal.
What Is PayPal?
PayPal is a secure off-site credit card processing company. When you pay with PayPal, no one but PayPal sees your bank, credit card or other sensitive information. Not even us. Your financial information stays safe and secure. Plus, you’re 100% protected against unauthorized payments sent from your account.
What are your store hours and ordering times?
We make your merchandise sparkle brighter than Edward Cullen on a sunny day Monday through Friday from 9 AM to 5 PM PST, but you can place an order online any time.
Our online orders are processed in batches several times throughout each business day.
Most packages are shipped within 24 hours from the time they are placed. However, it may take up to three days to process your order (weekends or an unexpected delay).
If you have a hair deadline on a crunch, please speak to one of our awesome staff members by calling (509) 326 - 7100.
I am trying to pay with a Visa/Mastercard gift card, but it was declined. Can you help?
Like most online stores, we have security settings in place to prevent online credit card fraud. Settings include a verification of the name and address on file with the financial institution that issued the card.
To prevent your gift card from being rejected while shopping on our store, you must contact the merchant or financial institution that issued your gift card and add your name and billing address to the card. This is typically called “registering” your gift card.
Once you register your gift card, you will be able to use it on our website just like any other credit card.